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Dec 28, 2012 12:00am PST
the last name. so the state won't come after him for complaining. he's been unemployed since july and says repeatedly being told to call back is from us stating. >> if you don't make it through if you don't contact them they will make the decision based on the information they have which will go prawm bring against you. >>reporter: june and dave are actually calling different phone systems. run by the same state agency. the employment development department. >> the people in government they must be aware of the problem and they appear to be ignoring the problem. >>reporter: they do know. state awed tonight march 2011 first out hin the problems in the unemployment phone system and follow-up audit last month confirmed the issues are very serious. of the 29.7 million calls in which individuals ask to speak with an agent, 24.9 million or 84 percent were unsuccessful. >> i think people have a lot of expectation that i call and someone is there to ns a.well there are finite resources of staff. >>reporter: edd spokesperson says budget limitation and the volume of calls to the unemploymen
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